Pillars of Care is dedicated to providing quality services and respecting your privacy. We protect your personal information in all aspects of our interaction with you, in line with the Privacy Act 1988 (Cth).

Personal information is data that can identify an individual, including health information. We collect personal information like your name, address, phone number, and email to:

• Assess your eligibility for support
• Provide safe, responsive support
• Monitor the support we offer
• Meet legal requirements for statistical data

We gather this information through various means like interviews, emails, phone calls, or publicly available sources.

While we generally collect information directly from you, in some cases, we may receive details from third parties (like other services). We will inform you when this happens.

We will only disclose your personal information:

• To prevent or reduce a serious threat to health or safety
• With your consent, or that of your representative
• When required by law

Your information is securely stored to prevent unauthorised access. Once it is no longer needed, we will ensure it is destroyed or anonymised.

You have the right to access or correct your personal information. If you wish to do so, please contact us. We may ask for identification to protect your privacy.

We strive to keep your information accurate and complete. If any details are outdated or incorrect, let us know, and we’ll update our records.

If you have any questions or concerns about your privacy, please contact us:

• Email: admin@pillarsofcare.com.au
• Phone: 1800 93 11 55

If you’re on-site, you can also submit feedback or complaints using our Feedback and Complaints Form.

This statement is supported by various policies, including:

• Participant Rights and Responsibilities
• Records and Information Management
• Feedback and Complaints

We review this Privacy Statement and related policies annually, incorporating feedback from participants, staff, and stakeholders.